1. Your Internet Service Provider could be experiencing problems with its servers. If you cannot view other pages on the Internet, and if the problem persists, you should contact your Internet Service Provider for assistance.
2. If you work within a corporate network or behind a firewall, please review the information on Internet Firewalls to ensure that is not causing the issue.
3. If you can access the player on another machine and know the issue is unique to your machine, it can be a problem with your browser cache. The following will walk you through clearing your cache in your browser.
Note: You appear to be using
.
Clearing your cache on a Microsoft Windows PC
In Microsoft Internet Explorer:
- Click on Tools, then choose Internet Options.
- Click the General tab.
- Click the Delete Files button.
- On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
- To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Firefox/Netscape Navigator 8:
- Choose Options from the Tools menu.
- Click the Privacy icon, then select Cache.
- To close the Options window click OK.
In Netscape Navigator:
- Click on Tools, then choose Internet Options.
- Click the General tab.
- Click the Delete Files button.
- On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
- To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Opera 9:
- Click on Tools, then Delete private data.
- Click on "Details >>".
- Of the options listed, ensure "Delete entire cache" is checked. If you're not familiar with the other options, just leave "Delete entire cache" as the only one checked.
- Click delete.
Clearing your cache on a Macintosh
In Safari:
- Choose Empty Cache from the Safari menu, then click Empty.
In Firefox:
- Choose Preferences from the Firefox menu, then select the privacy icon.
- Click the Clear button within the Cache section.
- Click OK to exit.
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